PRIVACY POLICY

1. WHO WE ARE

Thrive Roofing Company ("Company," "we," "us," or "our") is a roofing, solar, and gutter contractor based in Agawam, MA 01001. We operate the website www.thriveroofingcompany.com and related digital properties (collectively, the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, contact us, or use our services.

2. INFORMATION WE COLLECT

We collect the following categories of personal information:

• Contact Information: Name, phone number, email address, and mailing address you provide through our forms, phone calls, or text messages.
• Property Information: Address, roof age, property type, and other details you share when requesting an inspection or quote.
• Usage Data: Pages visited, time spent on pages, browser type, IP address, and referring URLs collected automatically through cookies and analytics tools.
• Communications: Records of calls, texts, emails, and form submissions between you and our team.
• Payment Information: If you make a payment, billing details are collected and processed securely by our payment processor (Stripe). We do not store full card numbers.
• Lead Source Data: How you heard about us (TV, radio, referral, social media, etc.) when you voluntarily provide it.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Schedule and conduct free roof inspections and service appointments.
• Respond to your inquiries and provide customer support.
• Send you quotes, estimates, and project updates.
• Contact you about your inquiry via phone call, text message, or email.
• Send marketing and promotional communications about our services (with your consent where required by law).
• Improve our website, services, and marketing effectiveness.
• Comply with legal obligations and protect our legal rights.
• Process payments for services rendered.

4. TELEPHONE, TEXT MESSAGE, AND AUTOMATED COMMUNICATIONS

By submitting your phone number through any form on our Site, you expressly consent to receive communications from Thrive Roofing Company and its authorized representatives, including:

• Live telephone calls from our team to discuss your inquiry or schedule an inspection.
• Automated or prerecorded telephone calls (autodialer) for marketing, appointment reminders, and follow-up purposes.
• Text messages (SMS and MMS), including automated text messages, for appointment confirmations, follow-ups, promotional offers, and service updates.
• Ringless voicemail drops to your mobile or landline number.

This consent is not a condition of purchasing any goods or services. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message, calling us at (413) 416-1746, or emailing us at [email protected]. After opting out, you may receive one final confirmation message.

By providing your phone number, you confirm that you are the account holder or have the account holder's permission to provide consent, and that you are 18 years of age or older.

5. EMAIL MARKETING

If you provide your email address, we may send you promotional emails about our services, special offers, and roofing tips. You may unsubscribe at any time by clicking the "Unsubscribe" link in any email or by contacting us directly. We will process your opt-out request promptly, though you may continue to receive transactional emails related to active service requests.

6. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties for their own marketing purposes. We may share your information with:

• Service Providers: Companies that help us operate our business, including CRM platforms (GoHighLevel), payment processors (Stripe), scheduling tools, and analytics providers. These parties are contractually obligated to protect your information.
• Business Partners: Trusted partners who assist with insurance claim processing, financing applications, or solar installation, only as necessary to fulfill your service request.
• Legal Requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of our company, customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

7. COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies, web beacons, and similar technologies to enhance your experience, analyze traffic, and serve relevant advertising. We may use third-party analytics tools such as Google Analytics. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Site.

8. DATA RETENTION

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Lead and customer records are typically retained for a minimum of 5 years.

9. SECURITY

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Opt out of automated calls and text messages by replying STOP or contacting us directly.

To exercise any of these rights, contact us at [email protected] or (413) 416-1746.

11. CHILDREN'S PRIVACY

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

12. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

14. CONTACT US

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: